Privacy Policy

Tissue Delivery.com is a Texas-based paper products delivery company. We fulfill orders from our facilities in Houston and Arlington, Texas, and deliver to subscribers in the states where our service is available.

We act as the "business" or "controller" of the personal information we collect directly from our customers and website visitors. This policy applies to that information. Where we use trusted third parties to help run our business, such as payment processors and shipping carriers, those providers process information on our behalf and under contract.

If you have any questions about this policy or our privacy practices, you can reach us using the details in the Contact Us section below.

This Privacy Policy applies to personal information we collect:

• On our website, tissuedelivery.com, and any related pages, landing pages, or forms we operate;
• When you create an account, subscribe to a recurring plan, or place a bulk order;
• When you request a custom quote, ask us to add your city, join our mailing list, or contact customer support;
• Through email, text message, phone, or other communications with us; and
• Automatically through cookies and similar technologies when you interact with our website.

This policy does not apply to information collected by third-party websites or services that we do not control, even if you access them through a link on our site. Please review the Third-Party Links & Services section for more.

Information You Provide to Us

We collect the personal information you give us when you interact with our services, including:

• Contact & account details — your name, email address, phone number, and a password if you create an account;
• Delivery information — your residential or business delivery address, and any special delivery instructions;
• Order & subscription details — the plans and products you select, order history, quantities, and delivery frequency;
• Business details — for bulk or commercial customers, your business name, monthly volume needs, and how you heard about us;
• Payment information — billing details processed securely by our payment processor (we do not store full card numbers on our own systems); and
• Communications — messages, questions, feedback, and support requests you send to us.

Information We Collect Automatically

When you visit our website, we and our service providers automatically collect certain information through cookies and similar technologies, including:

• Your device and browser type, operating system, and language settings;
• Your IP address and general location (such as city or region) derived from it;
• Pages you view, links you click, referring and exit pages, and the dates and times of your visits; and
• Usage patterns and interactions that help us understand and improve our website.

Information From Third Parties

We may receive information about you from third parties who help us operate, such as our payment processor (confirmation of successful payment), our email and analytics platforms, shipping and logistics partners, and fraud-prevention services. We combine this with the information we already hold to provide and improve our services.

We use the information we collect for the following business purposes:

• Fulfilling your orders — processing subscriptions, arranging delivery, and managing your account;
• Billing & payments — charging your recurring payments and issuing receipts, refunds, or adjustments;
• Customer service — responding to your questions, quote requests, and support needs;
• Service communications — sending order confirmations, delivery updates, billing notices, and account or policy changes;
• Marketing — sending promotional offers, product updates, and newsletters where permitted, and letting you know when we launch in your area (you can opt out at any time);
• Improving our services — analyzing website usage and customer feedback to improve our products, website, and delivery experience;
• Security & fraud prevention — protecting our website, customers, and business from fraudulent, unauthorized, or illegal activity; and
• Legal compliance — meeting our legal, tax, accounting, and regulatory obligations and enforcing our terms.

A cookie is a small text file stored on your device when you visit a website. We use cookies and similar technologies, including pixels and tags, to operate our site, remember your preferences, keep your cart and session active, understand how our site is used, and measure the effectiveness of our marketing.

We use both first-party cookies and third-party services, such as Google Analytics and Google Tag Manager, to help us analyze traffic and improve our website. These providers may set their own cookies subject to their own privacy policies.

Your Cookie Choices

• Most browsers let you refuse or delete cookies through their settings. If you block certain cookies, some parts of our website may not function properly.
• You can opt out of Google Analytics using Google's browser add-on.
• We honor recognized opt-out preference signals, including the Global Privacy Control (GPC), where required by applicable law.

We do not sell your personal information for money. We share personal information only in the following circumstances:

• Service providers — with trusted vendors who perform services on our behalf, such as payment processing, order fulfillment and shipping, email delivery, website hosting, analytics, and customer support. These providers may use your information only to perform services for us and are contractually restricted from using it for their own purposes;
• Affiliated brands — with our affiliated paper-products brand where necessary to fulfill and support your orders;
• Legal & safety — when required to comply with a law, regulation, subpoena, court order, or lawful government request, or to protect the rights, property, or safety of Tissue Delivery.com, our customers, or others;
• Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of assets, in which case customer information may be among the assets transferred; and
• With your direction or consent — when you ask us to share information or otherwise agree to sharing.

Payments and recurring subscription billing are handled by our third-party payment processor, which is certified to PCI-DSS standards. Your full payment card details are transmitted directly to and stored by the processor, not on our own servers. We receive only limited information needed to manage your order, such as confirmation of payment and the last four digits of your card.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit, access controls, and secure hosting.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential. If you believe your account has been compromised, please contact us immediately.

Email Marketing

With your permission or as otherwise allowed by law, we may send you promotional emails about our products, offers, and news. Every marketing email includes an unsubscribe link, and you can opt out at any time. In line with the CAN-SPAM Act, we honor unsubscribe requests promptly. You will still receive non-promotional transactional messages, such as order confirmations, delivery updates, and billing notices.

Text Messages (SMS)

If you provide your phone number and opt in to receive text messages, we may send delivery, billing, and promotional texts consistent with the Telephone Consumer Protection Act (TCPA). Message and data rates may apply. You can opt out of SMS at any time by replying STOP to any message, or reply HELP for assistance. Consent to marketing texts is not a condition of purchase.

Phone Calls

We may call you regarding your account, orders, or quote requests. Calls may be monitored or recorded for quality and training where permitted by law and where notice is provided.

Depending on where you live, U.S. state privacy laws, including those in Texas, Virginia, Colorado, Connecticut, and other states, may give you the following rights regarding your personal information:

How to Exercise Your Rights

To submit a request, email us at hello@tissuedelivery.com or call +1 (817) 674-0362 with the subject "Privacy Request." We will verify your identity before responding, typically by confirming information associated with your account. You may use an authorized agent to submit a request on your behalf where the law allows, subject to verification.

We will respond within the timeframe required by applicable law (generally 45 days, with an extension where permitted). If we decline your request, you may have the right to appeal our decision by replying to our response; we will inform you of the outcome as required by law.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing our services, maintaining your subscription and account, and complying with our legal, tax, accounting, and regulatory obligations, resolving disputes, and enforcing our agreements.

When personal information is no longer needed, we take reasonable steps to securely delete, anonymize, or de-identify it. Retention periods vary depending on the type of information and the reason we hold it.

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 in accordance with the Children's Online Privacy Protection Act (COPPA). If you believe a child has provided us with personal information, please contact us and we will take steps to delete that information.

Our website may contain links to third-party websites, services, or applications that we do not own or control, including our payment provider's portal and our affiliated brand's site. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party site or service you visit, as we are not responsible for their content or privacy practices.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this page. If the changes are material, we will provide a more prominent notice where required by law.

Your continued use of our website or services after an update takes effect means you accept the revised policy. We encourage you to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us. We are here to help.